OUR STORE

VISIT OUR STORE
IN ROUTE21 CORPORATE PARK

15 Sovereign Drive
Route 21 Corporate Park
0045 Irene
South Africa

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does shipping take?

Free Shipping on all orders above R1000

  • 1 - 3 Working Days - Gauteng
  • 2 - 5 Working Day - All Other Areas

Our online store and retail store carry different stock levels. Please mail us to make sure of stock levels before visiting our retail store.

Delivery times may vary due to stock levels. PC Palace will inform you in such a case.

Where can I view my invoices?

You can view all of your previous orders when you log into your account.

How can I return an item?

Products may only be returned for credit, provided:

  • the product is returned within 7 days from the date of invoice
  • the product is undamaged, unused, and in the original packaging with all labels and stickers still intact

Opened items older than 7 days will not be credited or refunded.

All opened/unsealed returns of functional products within 7 days will be subject to a 20% handling fee.

Software & consumables products cannot be returned. This is due to international licensing conventions used in these products. Consumables are prone to malfunction if not cared for properly.

All unwanted returns of ordered (non-store stock) products in working order are subject to handling fees if the error/issue was not the fault of PC Palace GO. Handling fees on such items will be charged even if the item is still sealed. Check the product specifications and whether it satisfies your specific requirements before you decide to purchase. Read reviews and ask for help before you decide to purchase.

PC Palace GO cannot be held responsible for incorrect, uninformed, or incompatible purchase decisions. Please ask a friendly salesperson if you are unsure about the specifications or in need of advice. 

Will you restock items indicated as “out of stock?”

Yes we will try to restock asap.

Please drop us a mail with the product you are interested in. 

Where can I ship my order?

We only ship within South Africa. Please contact us before placing orders out side of the country. 

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS